1.0 PURPOSE.
Patient Pending's business is in patient education. In the
course of its business, we collect, transmit, record, store, and
otherwise handle information about individuals (personally
identifiable information or "PII"). We take these activities
seriously and provide appropriate procedures for the
handling of PII. This Statement provides information to our
website visitors, customers, and individuals communicating
with or through our customers (collectively "Consumers")
about how information is collected, transmitted, stored, or
otherwise handled. Any information provided by Consumers
or collected from individuals who use Patient Pending
services/products is not sold or shared with unauthorized
third parties, except in certain cases described below. Our
customers may provide your PII to us for conducting their
business and their use of your information is governed under
their privacy policies/statements.
2.0 INFORMATION WE COLLECT.
Patient Pending may collect various types of personal
information including name, telephone number, email
address, and other information that, either alone or in
combination with other kinds of information, may personally
identify Users. Patient Pending may collect personal
information from Users in a variety of ways, including through
online forms, and other instances where Users are invited to
volunteer such information.
Patient Pending only knowingly collects PII that is voluntarily
provided by you. For example, you provide PII when opting
into receive Patient Pending Alerts via the short code, opt-in
link or after discussion with your doctor's office. PII provided
by customers may include email addresses, phone numbers,
first and last name, and DOB. PLEASE NOTE THAT GIVEN
THE STATE OF THE TECHNOLOGY, A TELEPHONE
NUMBER USED IN THE PROVISION OF OUR SERVICES
WITHOUT ANY ADDITIONAL IDENTIFYING INFORMATION
IS NOT CONSIDERED PROTECTED PII.
The way we collect PII depends on our relationship with you.
Patient Pending collects information from individuals as they
use Patient Pending's products and services and from
individuals communicating with or through Patient Pending's
customers ("End Users").
3.0 PASSIVE COLLECTION.
As is true of most websites, we gather certain information
automatically. This information may include Internet protocol
(IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, the files viewed on our site (e.g., HTML
pages, graphics, etc.), operating system, date/time stamp,
and/or clickstream data to analyze trends in the aggregate
and administer the site.
While not all of the information that we collect from Users is
personally identifiable, it may be associated with personal
information that Users provide to us through our Website.
Patient Pending is dedicated to protecting the PII it
knowingly receives from End Users in a confidential and
secure environment. When authorized third parties need to
access PII, Patient Pending will provide the minimum amount
of information required to complete the requested service or
transaction.
4.0 COLLECTED INFORMATION.
Patient Pending collects information from its customers and
customers' End Users in the ordinary course of business.
Patient Pending only collects information that customers and
their End Users voluntarily disclose or provide to us.
Most of the personal information we collect is what you tell
us about yourself. For example, Patient Pending allows you
to interact and share personal information and data with
others. Except as otherwise set forth herein, you choose
what you want to share and how you want to share it.
Sometimes, we record your phone number. We record your
phone number when you send it to us; ask us to remember it;
or make a call or send a digital message array through
communication channels including but not limited to SMS,
MMS, RCS, email and push notification. If you ask us to
remember your phone number, we will associate your phone
number with your account identification number.
Some information may be automatically collected from
Visitors, such as the name of the domain and host used to
access the Internet, including the Internet Protocol (IP)
address; the date and time you access the website, the
length of stay and the specific pages, images or forms
accessed when visiting the website; the Internet Address of
the website from which you linked directly to our website,
and, if applicable, the search engine that referred you; any
search strings or phrases that you entered into that search
engine; demographic information concerning the country of
origin of your computer and the language(s) used. We use
this information to monitor usage of our website, assess its
performance, ensure technological compatibility with the
computer used, and to understand the importance of the
information provided on our website. We may also conduct
statistical analyses on your usage patterns and other
aggregated data.
FOR END USERS UTILIZING PATIENT PENDING'S
SERVICES, PLEASE NOTE THAT THE INFORMATION SENT
MAY BE STORED, ACCESSED, AND USED BY THE
PATIENT PENDING CUSTOMER UNDER THE TERMS OF
THE APPLICABLE PRIVACY POLICY OF SUCH CUSTOMER
TO WHICH YOU CONNECT FOR SERVICES. IF YOU
CONNECT TO A PATIENT PENDING HOSTED AND
ADMINISTERED SERVER AND UNLESS OTHERWISE
PROVIDED FOR UNDER A SEPARATE WRITTEN PRIVACY
POLICY, THE TERMS OF THIS STATEMENT WILL GOVERN;
PLEASE CONTACT THE PARTY THROUGH WHICH YOU
USE THE SERVICES FOR INFORMATION ON THE
APPLICABLE PRIVACY POLICY TERMS. IF YOU CONNECT
TO A SERVICE HOSTED AND/OR ADMINISTERED BY
ANOTHER PARTY SUCH AS A PATIENT PENDING
CUSTOMER OR VENDOR, YOU MUST CONTACT SUCH
PARTY FOR THE APPLICABLE PRIVACY POLICY. THE
PATIENT PENDING CUSTOMER OR OTHER THIRD PARTY
ADMINISTERING YOUR SERVICES IS SOLELY
RESPONSIBLE FOR ALL REQUIRED COMPLIANCY AND
NOTICE REQUIREMENTS RELATED TO PRIVACY
RECORDS AND AUDIT PRACTICES FOR YOUR USE. IF
FURTHER GUIDANCE IS NEEDED AS TO THE PRIVACY
POLICY APPLICABLE TO YOUR USE, PLEASE CONTACT
PATIENT PENDING OR THE PARTY THROUGH WHICH YOU
ARE ACCESSING THE SERVICES.
FOR USERS UTILIZING THE PATIENT PENDING SHORT
CODE PLATFORM, PLEASE NOTE THAT WHEN SUCH
MESSAGES ARE TRANSMITTED, THEY ARE EXPOSED TO
THIRD PARTY VENDORS SUCH AS CARRIERS, WHOSE
SERVICES ARE NECESSARY TO SEND THESE MESSAGES.
YOU ACKNOWLEDGE THAT THESE THIRD-PARTY
VENDORS ARE NOT WITHIN OUR CONTROL, AND, AS
SUCH, THERE MAY BE LIMITED (IF ANY) PRIVACY WITH
THESE MESSAGES.
5.0 MINORS PRIVACY.
At Patient Pending, we do not intend to collect information
from children under the age of 13 (or the applicable legal age
in your location). If Patient Pending discovers that a child
under the age of 13 submits PII to Patient Pending, we will
delete such information and we will not use such information
for any other purpose. Patient Pending encourages parents
to take an active role in their children's use of the Internet
and cellular telephones and to inform them of the dangers of
providing Information about themselves on the Internet or
through cellular telephones. If you are a parent or legal
guardian and think your child under the age of 13 has given
us information, you can email us at
info@patientpendng.com. Patient Pending is committed to
safeguarding the information Users entrust to Patient
Pending.
6.0 TRACKING TECHNOLOGIES.
Patient Pending and our partners use cookies or similar
technologies to analyze trends, administer the Website, track
users' movements around the Website, and to gather
demographic information about our user base as a whole.
You can control the use of cookies at the individual browser
level, but if you choose to disable cookies, it may limit your
use of certain features or functions on our website or service.
A "cookie" is a tiny text file that is stored on Users' devices to
customize your experience and support some necessary
functions, either temporarily for that session or more
persistently for repeat visits. Patient Pending uses cookies to
better understand how Users use our website. Our cookies
collect no PII and are not shared or intentionally revealed to
other websites. Patient Pending does not look for or at other
websites' cookies on a Visitor's computer. You have choices
with respect to cookies. Visitors can modify their browser
preferences, to accept all cookies, be notified when a cookie
is set, or reject all cookies. If you choose to reject all cookies,
you will be unable to use the services or engage in the
activities that require cookies. Accepting a cookie does not
give us access to your computer or PII other than the
personal data you choose to share with us.
We also may from time to time engage third parties to track
and analyze statistical information from visitors to our
Website to help us administer our Website and improve its
quality. Such third parties may use cookies to help track
visitor behavior. Such cookies will not be used to associate
individual Website visitors to any personal information.
Except as otherwise set forth herein, all data collected by
such third parties on our behalf is used only to provide us
with information on Website usage and is not shared with any
other third parties.
We may use the following cookies:
* Strictly necessary cookies: These are cookies that are
required for the operation of our site. They include, for
example, cookies that enable you to log into secure
areas of our site, use a shopping cart or make use of ebilling
services.
* Analytical/performance cookies: They allow us to
recognize and count the number of visitors and to see
how visitors move around our site when they are using
it. This helps us to improve the way our site works, for
example, by ensuring that users are finding what they
are looking for easily.
* Functionality cookies: These are used to recognize you
when you return to our site. This enables us to
personalize our content for you, greet you by name and
remember your preferences (for example, your choice of
language or region).
* Targeting cookies: These cookies record your visit to
our site, the pages you have visited and the links you
have followed. We will use this information to make our
site more relevant to your interests. We may also share
this information with third parties for this purpose.
Please note that third parties (including, for example,
advertising networks and providers of external services
like web traffic analysis services) may also use cookies,
over which we have no control. These cookies are likely
to be analytical/performance cookies or targeting
cookies.
You block cookies by activating the setting on your browser
that allows you to refuse the setting of all or some cookies.
However, if you use your browser settings to block all
cookies (including essential cookies) you may not be able to
access all or parts of our site.
7.0 INFORMATION COLLECTED FOR OUR CUSTOMERS.
This "Information Collected for Our Customers" section shall
apply solely to the extent your information collected by
Patient Pending is not collected pursuant to the "User
Access and Choice" section immediately below.
Except as otherwise set forth herein, the use of information
collected through our service shall be limited to the purpose
of providing the service for which Patient Pending's clients
have engaged us. Patient Pending collects information under
the direction of its clients and potential clients, but has no
direct relationship with the individuals whose personal data it
processes. Patient Pending works with its clients to help
them provide notice to their customers concerning the
purpose for which personal information is collected.
We collect information for our clients; if you are a customer of
one of our clients and would no longer like to be contacted
by one of our clients that use our service, please contact the
client that you interact with directly.
Patient Pending may transfer personal information to
companies that help us provide our service. Transfers to
subsequent third parties are covered by the provisions in this
Privacy Policy regarding notice and choice and the service
agreements with our clients.
Patient Pending acknowledges that you have the right to
access your personal information. Patient Pending has no
direct relationship with the individuals whose personal data it
processes. An individual who seeks access, who seeks to
correct, amend, delete inaccurate data or withdraw consent
to further contact should direct his/her query to Patient
Pending's client. If the client requests Patient Pending to
remove the data, we will respond to their request within a
reasonable timeframe.
Patient Pending will retain and use personal data we process
on behalf of our clients for as long as needed to provide
services to our client. Patient Pending will also retain and use
this personal information as necessary to comply with our
legal obligations, resolve disputes, and enforce our
agreements.
8.0 CONSENT
By using Patient Pending's website and services, you
understand and consent to the collection, processing, and
use of information for the purposes and in the manner set
forth under this Statement.
9.0 USER ACCESS AND CHOICE.
This "User Access and Choice" section shall apply solely to
the extent your information collected by Patient Pending is
not collected pursuant to the "Information Collected for Our
Customers" section above.
Upon request, Patient Pending will provide you with
information whether we hold any of your personal
information. If your personal information changes, or if you no
longer desire our service, you may correct, update, amend or
ask to have it removed by emailing our Customer Support
at info@patientpending.com. We will respond to your request
within a reasonable timeframe.
We will retain and use your information for as long as your
account is active or as needed to provide you services. We
will also retain and use your information as necessary to
comply with our legal obligations, resolve disputes, and
enforce our agreements.
10.0 DO NOT CONTACT.
Patient Pending provides you the opportunity to opt-out of
receiving electronic communications from Patient Pending. If
you do not want to receive communications from us, please
follow the instructions in the communication itself or contact
the customer directly. You may also use the convenient optout
feature included with emails.
Keep in mind, this opt-out does not apply to necessary
communications, such as responding to an inquiry, and may
be revoked if you later request information from us.
Additionally, if you have various contact options that are not
linked to your PII or account, we may not be able to identify
which options link to you. Please provide the information
necessary to honor your request as fully as possible.
11.0 DISCLOSURE OF INFORMATION.
What we do with information gathered from and about you
depends on your relationship with us. In general, if we obtain
your information solely because an End User communicates
information about you within the Services, then our sole uses
for your information are to fulfill the customer's purposes. We
do not use this information for our own purposes. However,
unless limited by law or contract, we may use your
information:
* 11.1 To provide you with information about products,
services, news, and events;
* 11.2 To analyze use of our services and products,
develop new services and products, and customize our
products, services, and other information we make
available;
* 11.3 We may provide your personal information to
companies that provide services to help us with our
business activities such as offering customer service.
These companies are authorized to use your personal
information only as necessary to provide these services
to us. We will share your personal information with third
parties only in the ways that are described in this Privacy
Policy;
* 11.4 As required by law, such as to comply with a
subpoena, bankruptcy proceedings or similar legal
process;
* 11.5 When we believe in good faith that disclosure is
necessary to protect our rights, protect your safety or
the safety of others, investigate fraud, or respond to a
government request;
* 11.6 If Patient Pending is involved in a merger,
acquisition, or sale of all or a portion of its assets, notice
on our Website of any change in ownership or uses of
your personal information, as well as any choices you
may have regarding your personal information;
* 11.7 To any other third party with your prior consent to
do so.
12.0 SECURITY
The security of your personal information is important to us.
When you enter sensitive information, we encrypt the
transmission of that information using secure socket layer
technology (SSL). We follow generally accepted standards to
protect the personal information submitted to us, both during
transmission and once we receive it. No method of
transmission over the Internet, or method of electronic
storage, is 100% secure, however. Therefore, we cannot
guarantee its absolute security.
13.0 ADDITIONAL PRIVACY INFORMATION.
13.1 Links to 3rd Party Websites.
Our Services may include links to other websites whose
privacy practices may differ from those of Patient Pending. If
you submit personal information to any of those websites,
your information is governed by their privacy policies. We
encourage you to carefully read the privacy policy of any
website you visit.
When you click on links on Patient Pending's website to
third-party websites, you will be subject to such third parties'
privacy policies or statements. PATIENT PENDING IS NOT
BE RESPONSIBLE FOR THIRD-PARTY WEBSITES OR
THEIR CONTENT OR ACTIONS. Patient Pending encourages
you to read the posted privacy statement or policy of any and
every website visited.
13.2 Changes to This Privacy Policy.
We may update this Privacy Policy to reflect changes to our
information practices. If we make any material changes to
how we treat our customer's data, we will notify you by
means of a notice on this Website's home page. The
effective date the privacy policy was last revised is identified
at the top of the page. We encourage you to periodically
review this Website for the latest information on our privacy
practices.
13.3 Social Media Widgets.
Our Website includes social media widgets, such as the
share this button or interactive mini programs that run on our
Website. These features may collect your IP address, which
page you are visiting on our Website, and may set a cookie
to enable the feature to function properly. Social media
features and widgets are either hosted by a third party or
hosted directly on our Website. Your interactions with these
features are governed by the privacy policy of the company
providing it.
14.0 UPDATES
Patient Pending may in its sole discretion, update this
Statement at any time and will post any amended Statement
on its website. Users should visit this page regularly,
especially prior to providing any PII.
15.0 FICTITIOUS NAMES.
EXCEPT AS TO REFERENCES TO PATIENT PENDING'S
CURRENT TEAM MEMBERS, ANY PII, INCLUDING NAMES
AND PHONE NUMBERS AND PHOTOS, DISPLAYED ON
PATIENT PENDING'S WEBSITE ARE FICTITIOUS AND
MERELY FOR ILLUSTRATIVE PURPOSES. ANY
RESEMBLANCE OR SIMILARITY TO AN ACTUAL
INDIVIDUAL IS MERELY COINCIDENTAL.
16.0 LINKS TO OTHER WEBSITES.
When you click on links on Patient Pending's website to
third-party websites, you will be subject to such third parties'
privacy policies or statements. PATIENT PENDING IS NOT
BE RESPONSIBLE FOR THIRD-PARTY WEBSITES OR
THEIR CONTENT OR ACTIONS. Patient Pending encourages
you to read the posted privacy statement or policy of any and
every website visited.
Also, you may have the opportunity to share your information
through other websites, such as social media sites. We may
provide a convenient link to let you do this easily, but we
cannot control their website or your posts/sharing.
17.0 AGREEMENT
By using our website and services, you agree to be bound
the terms and conditions of this Statement.
18.0 CONTACT US.
Questions, comments and requests regarding this privacy
policy are welcomed and should be addressed to
info@patientpending.com
Patient Pending commits to the resolution of complaints
about your privacy and our collection or use of your personal
information. Patient Pending takes its users' privacy
concerns seriously, and If you have questions or concerns
about our policies concerning privacy, data collection, data
processing or data transmission in regard to your personal
information, you may email us at info@patientpending.com.